5-Day Easy Return & Exchange Policy

We offer a 5-Day Easy Return & Exchange policy only for orders where the customer receives a wrong or damaged item.

Eligibility

• Return or exchange requests must be raised within 5 days of delivery.
• A complete, continuous unpacking/unboxing video is mandatory for all wrong or damaged item claims.
• The video should clearly show the sealed package, shipping label, and the product being unpacked.
• The item must be unused, unworn, unwashed, and in its original condition with tags intact.

How to Raise a Request

Please contact our customer support within 5 days of delivery and provide:

• Order number
• Complete unpacking/unboxing video
• Clear photos of the wrong or damaged item
• A brief description of the issue

Important

Claims without a valid unpacking/unboxing video may not be eligible for return or exchange.

Returns or exchanges due to change of mind, size issues, colour preference, or any reason other than receiving a wrong or damaged item are not covered under this policy.